Terms of Service

1. Applicability

These Terms of Service apply to all services offered by MatchMyDriver ("we", "us", or "our") through the website matchmydriver.com (hereinafter referred to as the "Service"). By using our Service, you agree to these terms. Please read them carefully.

2. Service Description

MatchMyDriver is an online contact and directory platform that connects requesters with professional drivers. We are not a carrier, a transport contracting party or a principal contractor, and we do not provide transportation services.

Our platform offers two ways to connect drivers and clients:

1. Direct search function: Clients can find drivers through our directory, filter based on province, experience and specialization, and make direct contact.
2. Ride assignments: Requesters, including logged-in company accounts, can post an open-bid assignment or a fixed-price assignment. Drivers can bid or, for a fixed-price assignment, show interest.

2.1 Bidding Platform Process

The bidding platform operates according to the following procedure:

For clients posting a ride assignment:

1. The client posts a ride assignment with complete details and, only for a public open-bid assignment, may optionally enter a reasonable, negotiable price indication per one-way trip. The client should consider the route, duration, time and transport requirements.
2. A price indication is not a fixed fare, binding offer or guarantee that a driver will perform the ride for that amount. Drivers independently determine their bid.
3. The ride assignment becomes visible to registered drivers who can bid
4. The bidding period depends on departure time: 30 min (0-1h), 40 min (1-2h), 1 hour (2-6h), 2 hours (6-12h), 3 hours (12-48h), 5 hours (48-96h), or 24 hours (96h+).
5. Assignments automatically close after the maximum bid/interest count: 3 (0-6h), 5 (6-96h), or 10 (96h+)
6. For urgent assignments (0-24 hours until departure), the assignment closes after 3 or 5 bids
7. The bidding or interest period is dynamic and may close early when an applicable limit is reached
8. Only the requester receives the top five bids or interested drivers by email. A passenger does not receive this selection and no WhatsApp selection nudge is sent.
9. For a public open-bid assignment, the client may accept a bid immediately or make one counteroffer per ride and per driver. The counteroffer does not yet change the driver's original bid.
10. The driver may accept the counteroffer, keep the original bid or provide one final rate. The client may then accept or reject the response.
11. Only the client's final acceptance establishes the agreed fare. Without this acceptance, no agreement on the proposed or final rate is reached through the platform.
12. Negotiation is not available for fixed-price assignments, company assignments or automatically assigned partner assignments.
13. After final acceptance, relevant contact details are shared so the driver can contact the requester and, where applicable, the passenger directly.

For drivers bidding on ride assignments:

1. Registered drivers (with subscription): Can bid directly on ride assignments without administrative approval. Bids are immediately visible in the system.
2. Non-registered drivers: Can also bid, but their bids first go to the administrator for approval. Only after approval are these bids included in the top 5 selection.
3. All drivers receive a confirmation email once their bid is placed (and if applicable: approved)
4. Drivers determine their own price based on the ride details
5. Only the top 5 lowest bids are forwarded to the client
6. Withdraw bid: Drivers can withdraw their bid via the link in the confirmation email, as long as the ride assignment is still open for bidding. After the bidding period closes, withdrawal is no longer possible.

Fixed price assignments:

In addition to open-bid assignments, requesters, including logged-in company accounts, can post fixed-price assignments. These work as follows:

1. The rate is determined in advance by the requester and is non-negotiable
2. Drivers can show interest instead of bidding, the amount is already fixed
3. Each driver can only show interest once per fixed price assignment
4. The interest period is dynamic and may close when an applicable limit is reached
5. Only the requester receives the top five interested drivers by email and makes their own choice
6. Withdrawing interest is possible via the link in the confirmation email, as long as the assignment is still open

Partner assignments, automatic assignment (Cab4Sure, TaxiChatter):

Ride assignments submitted via a partner platform (such as Cab4Sure or TaxiChatter) are handled through an automatic assignment process. The client has already agreed to the fare on the partner platform and requires no further action. The process is as follows:

1. The ride assignment appears directly in the overview for drivers to express interest
2. No confirmation email is sent to the client upon placement, the partner platform handles this communication
3. Once the assignment closes (automatically or by the administrator), MatchMyDriver automatically assigns the best available driver from the five highest-ranked interested drivers, based on the profile completeness score
4. The client has no selection step, MatchMyDriver selects on behalf of the client
5. Both the assigned driver and the end client immediately receive a confirmation email with each other's contact details
6. The driver contacts the client within 24 hours to confirm the ride details

Important: Registered drivers pay 0% commission per ride. Non-registered drivers pay 20% commission, excluding 21% VAT, on the assignment value when a ride is awarded to them. They are offered the opportunity to register as a driver. Ride payments are arranged directly outside the platform between the requester and driver.

2.2 User Groups

These terms of service apply to two user groups:

• Customers: Individuals or organizations looking for transportation services who use the platform to find and contact drivers.
• Drivers: Professional taxi drivers and other transport professionals who offer their services through our platform and whose profiles are visible to potential customers.

3. Terms of Use

3.1 Conditions for Customers

As a customer using our service to search for drivers, you agree to the following:

• You will only use the contact details of drivers obtained through the platform for discussing and arranging transportation services
• You will not abuse the chat platform or contact form, and will only use them for legitimate requests
• You understand that MatchMyDriver is not responsible for the quality, safety or reliability of services offered by drivers
• You will not provide false or misleading information when contacting drivers
• Automatic deletion of ride assignments: ride assignments without bids are deleted after the ride date has passed. Ride assignments with bids for which no driver is selected are deleted 14 days after the last reminder email. After the scheduled ride with a selected driver, the ride assignment is deleted once the review email has been sent successfully, generally from 12 hours after the scheduled ride. Deletion also permanently removes the ride assignment from a company account's management overview and from future CSV exports. You are responsible for downloading and retaining any information needed for your records in time.
• Any price indication and subsequent counteroffer you provide must, to the best of your knowledge, be reasonable and genuine. Misleading, clearly unrealistic or non-genuine proposals are not permitted.
• You understand that a fare becomes final only after you expressly accept the driver's response. A rejected or unanswered negotiation does not oblige either party to perform the ride.
• By placing a ride assignment on the platform, you automatically agree to these General Terms and Conditions, including the provisions regarding applicable driver terms, KNV transportation conditions, and the driver's right to charge no-show and/or cancellation fees in the event of late cancellation or no-show.

3.2 Conditions for Drivers

As a driver with a profile on our platform, you agree to the following:

• You declare that all information in your profile (including certifications, qualifications, experience and vehicle data) is truthful, accurate and current
• You agree that your public driver profile is accessible on the internet without signing in and can be viewed by anyone
• You understand and accept that external search engines such as Google and Bing may index your public profile and display it in search results. As a result, your name, company name, location, profile photo and professional profile information may be discoverable through search engines
• Your personal email address and telephone number are not published on the public driver profile. Your Chamber of Commerce number and full address are not displayed publicly there either. Visitors contact you through MatchMyDriver's protected contact options
• You understand that professional profile information, such as certifications, qualifications, experience and vehicle data, may be publicly visible
• You are responsible for updating your profile information when it changes
• You possess all necessary permits, licenses and insurance to offer transportation services
• You understand that MatchMyDriver maintains statistics, including: number of times shown in search results, profile views, contact requests, number of bids placed on ride assignments, and number of accepted bids
• You understand that all your statistics and related data are completely and permanently deleted when your profile is removed by an administrator (for example, upon cancellation, abuse, or other reasons)
• You grant MatchMyDriver the right to use your profile data (including name, profile photo, company name, location, specializations and other professional information) for promotional purposes, including but not limited to: social media posts, advertisements, newsletters and other marketing communications
• You understand that this promotional use is always intended to positively highlight both MatchMyDriver and your services as a driver, and that your profile will never be used or presented in a negative manner

3.2.1 Driver Registration Requirements

To ensure the quality of our platform, we have the following requirements for drivers who wish to register:

3.3 Registration and Account

For administrators managing profiles, it may be necessary to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

3.4 Information Accuracy

You declare that all information you provide to us during registration or at any other time is accurate, complete and current. You are responsible for updating this information to ensure it remains current.

3.5 Prohibited Activities

When using our Service, you agree not to:

• Use the Service for illegal purposes or in violation of these Terms of Service
• Impersonate another person or entity
• Disrupt or interfere with the operation of the Service
• Collect data from the Service without our prior consent
• Distribute harmful code or malware through our Service
• Collect contact details of drivers for mass approaches or other commercial purposes outside the intended transportation services
• Provide false reviews or feedback about drivers or their services

3.6 Driver Profile Visibility

For drivers, the following conditions apply regarding profile and visibility:

MatchMyDriver offers a transparent Premium subscription for registered drivers. The annual rate depends on your business structure:

• ZZP (sole trader): €25 per year (excl. 21% VAT)
• VOF / Self-employed with max. 5 employees: €60 per year (excl. 21% VAT)
• Self-employed with more than 5 employees: €150 per year (excl. 21% VAT)
• Employee (loondienst): €25 per year (excl. 21% VAT)

All subscription types offer:

• Publicly visible profile with professional information (experience, certifications, vehicle details)
• Contact option for customers via platform (contact form and WhatsApp chat)
• Direct access to bidding platform without administrative approval
• For registered drivers: 0% commission on accepted ride assignments

Company accounts: Each company account is individually approved. After approval, a six-month free trial applies. Thereafter, the fee is €250 per year excluding VAT. Company-account invoicing and payment take place outside the platform.

Additional terms:

• MatchMyDriver reserves the right to make changes to subscription options with an announcement of at least 30 days for existing profiles.
• For users (customers), using the website and searching for drivers is completely free.
• MatchMyDriver reserves the right to proactively inform drivers of any rate changes.

3.7 Pricing Model and No Commission Guarantee

The pricing model for registered drivers is as follows:

• Annual contribution (based on business structure): ZZP €25/year · VOF / self-employed ≤5 employees €60/year · self-employed >5 employees €150/year (excl. 21% VAT)
• No commission per ride: 0% on all rides arranged through MatchMyDriver
• No success fee for registered drivers: No additional platform charge for accepted bids or assignments
• For non-registered drivers: 20% commission, excluding 21% VAT, when assigned
• Ride payments: Payment is arranged directly outside the platform between the requester and driver

This model ensures that drivers retain their full earnings for the work they deliver. We believe intermediaries have no right to a portion of your income.

3.8 Amendment Clause for Pricing Structure

The following conditions apply to changes in the pricing structure:

• Written announcement: Any change to the pricing structure (subscription price, any new costs or rates) will be announced in writing via email to the driver's email address on file.
• Right to terminate: Drivers may terminate their subscription at any time, for any reason. If a driver disagrees with announced changes, the subscription can be terminated free of charge.
• No retroactive effect: Changes to the pricing structure never apply retroactively. Already paid subscription periods are honored under the original terms.
• Active confirmation: For significant price increases (more than 25% compared to the current rate), explicit consent from the driver is required upon subscription renewal.

Important: The above guarantees apply in addition to our promise that registered drivers never pay commission on rides. This fundamental value is not up for discussion and will never change.

3.9 Commission for Non-Registered Drivers

Registered drivers: pay 0% commission per ride.

Non-registered drivers: pay 20% commission, excluding 21% VAT, on the assignment value when a bid or expression of interest results in the ride being awarded to them.

Before placing a bid or expressing interest, a non-registered driver must explicitly agree to this commission. The driver is offered the opportunity to register. After registration, 0% commission applies to future ride assignments. Payment for the ride itself remains a direct arrangement between the requester and driver outside the platform.

3.10 Moderation and Removal of Driver Profiles

MatchMyDriver reserves the right to, at its own discretion and without prior notice, temporarily or permanently remove driver profiles or block access to them in the following cases:

• Repeated or serious complaints from customers about the driver or their service provision
• Abuse of the platform, including unwanted behavior towards customers
• Providing false, misleading or fraudulent information in the driver profile
• Violation of these Terms of Service or applicable legislation
• Expiration or revocation of necessary permits, licenses or insurance
• Insufficient quality of service that may damage the platform's reputation
• Behavior considered offensive, threatening, inappropriate or harmful
• Prolonged inactivity or failure to respond to contact requests without valid reason

MatchMyDriver may retain driver data, including after removal of a profile, only for administrative and security purposes while needed and in accordance with the privacy policy.

3.11 Website Services for Registered Drivers

MatchMyDriver optionally offers registered drivers and taxi companies a website building service. This website service is separate from the driver subscription and ride assignments on the platform.

Website packages and standard prices:

• One-Pager: €250 excluding 21% VAT. One focused page with rates, service area, services and direct call and WhatsApp options. A Google Maps fare calculator may be agreed as an option.
• Compact Website: €450 excluding 21% VAT. Three to five pages, such as Home, Rates and Services, Airport Transport, About us, and Contact and Booking. A Google Maps fare calculator may be agreed as an option.

Temporary discount: applications submitted no later than October 11, 2026 qualify for a promotional price of €179 excluding 21% VAT for the One-Pager and €349 excluding 21% VAT for the Compact Website.

Optional management and maintenance after delivery:

• Basic Management: €9 per month excluding 21% VAT. The client receives their own login and can update the website themselves.
• Full Service: €14 per month excluding 21% VAT. Management by MatchMyDriver, including two to three changes or additions per month.

Management and maintenance are optional. A management subscription is invoiced monthly in advance. Payment per quarter or year can be agreed. The subscription may be cancelled monthly with one month's notice.

Source code transfer: €150 one-time excluding 21% VAT. The client receives the complete source code, becomes the owner of the website created for the client and is thereafter responsible for hosting and management. This option is separate from the optional management subscriptions.

4. Duration and Termination of Agreement

4.1 Agreement Effective Date

The agreement between the driver and MatchMyDriver becomes effective at the moment the driver submits the registration form. By submitting the form, the driver declares to agree to these Terms of Service and any subsequent amendments thereto.

First payment and invoicing

The first annual contribution becomes due after MatchMyDriver has approved the registration and the driver has received an invoice for it. The invoice must be paid in full no later than the due date stated on the invoice. If no due date is stated, the payment term is 14 calendar days from the invoice date.

The driver profile will not be activated while the first invoice remains unpaid in full. Failure to pay on time does not remove the payment obligation. MatchMyDriver may deactivate a profile in arrears and recover the outstanding invoice, including any costs permitted by law.

Driver accounts have no free trial. Company accounts have a six-month free trial after individual approval, after which €250 per year excluding VAT is invoiced and paid outside the platform.

4.2 Termination

The agreement may be terminated by the driver at any time, including after amendment of the Terms of Service. Termination can be done by:

• Sending an email to admin@matchmydriver.com requesting termination
• Contacting us through the contact form on the website

Upon receipt of the termination request, the driver profile will be deactivated and removed from search results within 7 business days.

4.3 No Refunds

Upon termination of the agreement, no refund of the paid subscription fees (contribution) will be provided. This also applies to:

• The remaining months of the current subscription year before the next renewal date
• Termination after amendment of the Terms of Service
• Termination for any reason whatsoever

The subscription remains active until the end of the paid period, unless the driver requests immediate removal of the profile.

4.4 Automatic Renewal

By submitting the registration form, the driver explicitly agrees to the annual subscription rate matching their business structure (ZZP: €25/year · VOF / self-employed ≤5 employees: €60/year · self-employed >5 employees: €150/year, excl. 21% VAT). The first annual contribution is payable after approval and invoicing, no later than the invoice due date.

After the first paid subscription period, the Premium subscription will be automatically renewed annually at the same rate, unless the driver cancels before the renewal date. The driver will receive a reminder email prior to each renewal.

Cancellation is possible at any time before the renewal date, but no refund will be provided for the already paid subscription costs for the current period. The profile remains active until the end of the paid period.

5. Intellectual Property

The Service and all materials thereon, including, but not limited to, software, images, text, graphic designs, logos, data, and so forth, are the property of MatchMyDriver or our licensors and are protected by copyright, trademark and other intellectual property laws.

6. Liability

6.1 Limitation of Liability

In no event shall MatchMyDriver be liable for indirect, incidental, special, consequential damages or compensation, including but not limited to, loss of profit, data loss or substitute services arising from your use of or inability to use the Service.

6.2 Role as Mediation Platform

MatchMyDriver is solely an online contact and directory platform, not a carrier, a transport contracting party or a principal contractor, and is not responsible for:

• The quality, safety, reliability or suitability of transportation services offered by drivers
• The accuracy of information provided by drivers in their profiles
• Disputes between customers and drivers regarding transportation services
• Any damage, loss or injury arising during transportation services booked through the platform
• The availability or reliability of drivers

6.3 Responsibility After Making Contact

MatchMyDriver exclusively facilitates the initial contact between customers and drivers. After contact has been made between both parties, MatchMyDriver is no longer responsible for:

• All further communication between customer and driver
• Compliance with agreements, rates and terms between both parties
• The execution of the ride assignment or transportation service
• Any cancellations, NoShows or other issues during or after contact
• Payments that are handled directly between customer and driver

Applicable terms: Once a ride has been confirmed to both the customer and the driver, the driver's own general terms and conditions apply to all further aspects of the transportation service. Drivers operating through MatchMyDriver must at minimum comply with the General Transportation Conditions of the Royal Dutch Transport (KNV) for Healthcare Transport and Taxi, available at: KNV General Transportation Conditions. Drivers may apply additional or stricter conditions, but never conditions offering less protection than the KNV terms.

No-show fees: If a customer does not appear at the agreed time and location (no-show), the driver is entitled to charge no-show fees to the customer, in accordance with the driver's own terms and/or the KNV transportation conditions. MatchMyDriver is not a party to this claim and is not responsible for its collection. The driver must arrange any no-show fees entirely and directly with the customer themselves. MatchMyDriver does not act as an intermediary, debt collector or party in this matter in any way.

Important: Customers and drivers are themselves responsible for making clear agreements about rates, conditions, cancellation policy and other aspects of the transportation service. MatchMyDriver advises both parties to request and retain written confirmations of all agreements made.

6.4 Disclaimer

The Service is provided "as is" and "as available", without any warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

7. Indemnification

You agree to defend, indemnify and hold harmless MatchMyDriver and its parent companies, subsidiaries, affiliates, officers, employees, agents and partners from and against all claims, damages, obligations, losses, liabilities, costs or debts, and expenses arising from: (i) your use of and access to the Service; (ii) your violation of any provision of these Terms of Service; or (iii) your violation of third party rights.

8. Service and Terms Changes

MatchMyDriver reserves the right to modify, suspend or terminate the Service at any time and without prior notice. We may also update these Terms of Service from time to time. Your continued use of the Service after such changes means you agree to the updated terms.

9. Applicable Law

These Terms of Service are governed by and interpreted in accordance with Dutch law, without regard to conflict of law principles.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

• Email: info@matchmydriver.com
• Address: Bosbeek 27, 2685 PN Poeldijk, Netherlands
• Chamber of Commerce: 74868640
• VAT: NL001676346B48